Return, Refund & Cancellation Policy

Last Updated: September 3, 2026

Welcome to Crossive. We provide food delivery and various on-demand services through our website and related platforms.

This Return, Refund & Cancellation Policy explains the circumstances under which orders or service bookings may be cancelled, returned, replaced, or refunded.

By placing an order or booking a service through Crossive, you agree to this policy.

1. Food Orders

Because food is perishable, food items generally cannot be returned or exchanged after delivery.

However, if you receive:

• The wrong food item

• A missing item

• A damaged or spilled order

• An item that is significantly different from what you ordered

• An order that is not fit for consumption

please contact Crossive as soon as possible after delivery.

We may, depending on the circumstances, provide a replacement, partial refund, full refund, or another appropriate resolution.

2. Reporting a Problem With a Food Order

To help us resolve an issue quickly, please contact us as soon as possible after receiving your order.

You may be asked to provide:

• Order number

• Description of the problem

• Photographs of the food or packaging, where applicable

• Other information reasonably required to investigate the issue

Crossive will review the complaint and determine the appropriate resolution.

3. Service Bookings

For services booked through Crossive, cancellation and refund eligibility may depend on the type of service, whether the service provider has already been assigned, and whether the service has already started.

If you need to cancel a service, please contact Crossive as early as possible.

If a service has not yet started, we may provide a refund according to the applicable cancellation conditions.

4. Unsatisfactory Service

If a service provided through Crossive is not completed properly or does not reasonably match the service requested, please contact us as soon as possible.

We may, depending on the circumstances:

• Arrange a correction or re-service

• Provide a partial refund

• Provide a full refund

• Offer another appropriate resolution

The resolution may depend on the nature of the service and the circumstances of the complaint.

5. Cancellation by Crossive

Crossive reserves the right to cancel an order or service booking in circumstances including:

• Product or service unavailability

• Incorrect or incomplete information

• Operational difficulties

• Delivery or service-area limitations

• Suspected fraudulent or unauthorized activity

• Circumstances beyond our reasonable control

If Crossive cancels a paid order or booking, an applicable refund may be issued.

6. Customer Cancellation

Customers may request cancellation of an order or service booking.

Cancellation may not be possible once:

• Food preparation has started

• The order has been dispatched

• A service professional has already been assigned or is travelling to the location

• The service has started

• The product or service has otherwise reached a stage where cancellation is no longer reasonably possible

Any applicable refund will depend on the circumstances and stage of the order or booking.

7. Refunds

If a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on the payment provider or bank.

Crossive is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

8. Non-Refundable Situations

A refund may not be provided where:

• The customer provided an incorrect delivery or service address

• The customer was unavailable to receive the order

• The customer provided incorrect contact information

• The customer changed their mind after food preparation or dispatch

• The service was completed as requested

• The customer caused a delay or prevented the service from being completed

• The complaint is made without sufficient information to reasonably verify the issue

• The issue is caused by circumstances outside Crossive’s reasonable control

This section remains subject to applicable consumer protection laws.

9. Exchanges

Food products are generally not eligible for exchange because they are perishable.

For non-food products or services, an exchange, replacement, correction, or alternative resolution may be provided where appropriate and subject to availability.

10. Delivery Issues

If your order is delayed, incorrectly delivered, or cannot be delivered because of an issue attributable to Crossive or the delivery process, please contact us.

We will investigate the issue and may provide an appropriate resolution, which may include replacement, refund, or partial refund where applicable.

11. Refund for Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same order or booking, please contact Crossive with your order details.

After verification, any confirmed duplicate or incorrect payment may be refunded.

12. How to Request a Refund or Cancellation

To request a cancellation, refund, replacement, or service correction, contact us through our available customer-support channels.

Please provide:

Name:
Order/Booking Number:
Mobile Number:
Reason for Request:
Photos or Supporting Information: (if applicable)

We will review your request and respond as soon as reasonably possible.

13. Policy Changes

Crossive may update this Return, Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

14. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact:

Business Name: Crossive
Website: crossive.in
Email: crossiveindia@gmail.com
Phone: 8840162089
Business Address: 

S17/331 A7k teliyabagh varanasi

© 2026 Crossive. All Rights Reserved.