Privacy Policy

Last Updated: September 3, 2026

Welcome to Crossive. We provide food delivery and various on-demand services through our website and related platforms.

This Privacy Policy explains how Crossive (“Crossive”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, place an order, request a service, create an account, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use Crossive, we may collect information such as:

Full name
Mobile phone number
Email address
Delivery address
Service address
Billing information
Order details
Service booking details
Communication with our customer support team
Information you provide when contacting us through WhatsApp, phone, email, or other channels

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

Process and deliver food orders
Process service requests and bookings
Connect customers with service providers or technicians
Confirm orders and bookings
Contact you regarding your order or service
Process payments
Provide customer support
Respond to enquiries and complaints
Improve our products, services, and website
Prevent fraud and unauthorized activity
Maintain website security
Send important service-related notifications
Send promotional offers and updates where permitted by law

3. Food Delivery Services

When you order food through Crossive, we may use your name, phone number, delivery address, and order details to process and fulfill your order.

Where necessary, relevant information may be shared with restaurants, delivery personnel, or other service providers involved in fulfilling your order.

4. Other Services

Crossive may provide or arrange various services, such as home maintenance, cleaning, repair, decoration, photography, or other services.

To provide these services, we may share necessary information such as your name, phone number, service address, and booking details with the relevant service provider or professional.

Only information reasonably necessary to complete the requested service will be shared.

5. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Crossive generally does not store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

6. Cookies

Crossive may use cookies and similar technologies to improve your experience.

Cookies may be used to:

Remember your shopping cart
Keep you logged into your account
Understand how visitors use our website
Improve website performance
Remember preferences
Provide relevant content or advertising

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. WooCommerce

Crossive may use WooCommerce to operate its online store and manage products, customer accounts, orders, and related e-commerce functionality.

When you place an order, information necessary to process and fulfill that order may be collected and stored.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate Crossive, including:

Restaurants or food providers
Delivery personnel
Service professionals and technicians
Payment processors
Hosting providers
Technology and IT providers
Customer-support providers
Analytics providers
Marketing providers
Government authorities where required by law

We aim to share only the information reasonably necessary for the relevant purpose.

9. WhatsApp and Other Communication Platforms

If you contact Crossive through WhatsApp, phone, SMS, email, or another communication platform, information provided through that platform may be used to respond to your enquiry, process your order, or provide your requested service.

Third-party communication platforms may have their own privacy policies and terms.

10. Data Security

Crossive takes reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and services
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with applicable legal requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Object to certain uses of your information
Request information about how your personal information is used
Opt out of promotional communications

To exercise your rights, contact Crossive using the contact details below.

13. Promotional Communications

Where permitted by law, Crossive may send you promotional messages about products, services, discounts, and special offers.

You may request to stop receiving promotional communications at any time.

You may still receive essential communications related to your orders, payments, bookings, account, or services.

14. Children’s Privacy

Crossive does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Crossive is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

16. Changes to This Privacy Policy

Crossive may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Business Name: Crossive
Website: crossive.in
Email: crossiveindia@gmail.com
Phone: 8840162089
Business Address: s17/331 Teliyabagh varanasi

18. Consent

By using the Crossive website or services and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.